From customers, and from around the web with the source linked.
Left SiteGround because the plan renewed at several times the introductory price after the first year, and moved to Hetzner where the renewal matched the signup price.
“Renewal price! Same as most people here. SiteGround was $2.99/mo for the first 12 months and renewed at $17.99. I moved to Hetzner as renewal there is what i signed up for originally.”
Six years with A2, now Hosting.com, with no issues from the change apart from pricing, and great support.
“I have been with A2 for 6 years, and have had no issues with the change (except for pricing, which was always going to happen!) Support has been great.”
Started building a site on Bluehost, went another way, and found cancelling hard: no online option, and customer service kept questioning the reason for more than 15 minutes.
“I ended up going with another method and attempting to cancel is pretty difficult. There is no way to easily do it online....they make you go to customer service where they keep asking your questions about why.”
With A2/Hosting.com for over 12 years, says support feels less personal now but is more effective and faster for many issues, and that things have been stable lately.
“Support feels less personal now, but more effective and faster for many issues.”
Former A2 customer pleasantly surprised two years after the Hosting.com takeover: prices remain attractive, services run as intended and tech support is great once past the AI bot.
“BUT I am pleasantly surprised two years in! The prices remain attractive, services run as intended (EU based server), cpanel has everything I need and the tech support is actually great;”
Left Liquid Web over poor service and saved $100/month with a DigitalOcean droplet and RunCloud.
“left liquid web for similar shit service. I got a digital ocean droplet, set up a runcloud sever on it and voila- saved $100 per month on hosting.”
Pantheon communicated far better on its status page than WP Engine during the PHP incident.
“I think Pantheon did a far better job at communicating via their status update page today than WPE did.”
Sites on their IONOS account went down during the PHP incident while SiteGround and Krystal were fine.
“All of my sites on my IONOS account are dead. All the ones I have on Siteground and Krystal are perfectly fine.”
Found SiteGround middling: better than Bluehost and worse than Kinsta, with pricing that matches that middle position.
“My experience is that it was decidedly mid. Better than Bluehost, worse than Kinsta. I think the pricing reflects that pretty well honestly.”
Says their Hosting.com server stayed unpatched against a critical PHP exploit for 12+ hours, forcing them to take production servers down for a day, and plans to leave at renewal.
“I've had to pull my production webservers down for a full day because of their inability to roll out a vendor patch in a timely fashion.”
Hosts about 418 WordPress sites for work on a SiteGround server; sites keep going offline and SiteGround blames the uptime monitoring tools, which the poster disputes.
“At work, we currently use SiteGround for hosting WordPress websites. We've had issues with using UpTimeRobot and mySitesGuru monitoring tools, it keeps on taking the websites down.”
Moved to A2 Hosting for better performance than GoDaddy; after the Hosting.com acquisition the legacy plan rises from $11.99 to $16.99/month.
“This was at a monthly rate of $11.99 (with a 3 year term). They now want to charge me $16.99 per month for a three year term.”
Manages about 150 small-business client sites on SiteGround, likes the control panel and extra services and rarely needs support, but would not use its VPS or cloud plans for heavy sites.
“and the additional services and streamlined control panel are good for business owners and their office administrators. I manage ~150 client sites on SiteGround and rarely have to contact their support at all.”
SiteGround updated all their sites within an hour during a critical PHP patch while WP Engine lagged.
“My SiteGround websites were all updated within an hour this morning.”
Put premium sites on WP Engine expecting better security response; SiteGround patched in an hour while WP Engine lagged and a client site was shut down.
“I have all my premium sites on WP Engine because I thought they would be better in times like these. I thought wrong.”
DreamHost patched the PHP vulnerability while the WP Engine site was still not patched.
“I have a site on Dreamhost and one on WPEngine. Dreamhost was patched. WPEngine has not been patched”
WP Engine level 1 support knew nothing about the critical vulnerability and gave generic, outdated information hours later.
“When I contacted support about 22 hours ago the level 1 support knew nothing of the vulnerability and asked me to send him a link.”
Chose WP Engine for support and security features but is pissed at the slow PHP patch.
“I am on WPEngine because their custom support and security features. Of course i'm pissed.”
Several of their sites on Kinsta's London data centre were down for hours while waiting for Kinsta's engineers to explain the outage.
“I've a couple of sites that have been down for a few hours now. Apparently it's not Cloudflare related but still awaiting an announcement from their engineers. Anyone else having a problem?”
Runs everything on OVHcloud EU VPS instances; availability can be limited, but they are much cheaper than Hetzner for similar specs.
“I’m running everything on OVHcloud. They offer EU-based VPS instances, although availability can be somewhat limited. They’re also significantly cheaper than Hetzner, with their VPS-3 coming in at well under €20 per month.”
Briefly tried Kinsta and was unimpressed: the PHP worker limit made an optimized WooCommerce store struggle, and one yearly sales report made the site inaccessible.
“a very optimized woo store I manage that runs extremely fast on a vps didnt run well on Kinsta. Simply running a year sales report caused the php limit to be hit”
Very happy with SiteGround: one yearly plan covers 10–20 sites with unlimited mailboxes, the interface is easy and real people answer for troubleshooting.
“I’ve been very happy with siteground. A 300$ per year plan will cover 10-20 sites with unlimited email boxes and easy interface for all your tools even real people for troubleshooting”
Bought an OVH VPS at a very good price, but the account was banned without explanation and support was terrible, leaving two days to move a web app elsewhere.
“I bought a VPS from OVH. The price is very good, but the problem is they ban account without any consideration and the support is very very terrible.”
A Shopify and WooCommerce developer had a client paying about $600 a month on Shopify for a plan upgrade plus add-ons.
“A client of mine was paying about $ 600 a month on shopify and most of the addons and stuff was added by him later.”