From customers, and from around the web with the source linked.
Wix refused to cancel on request and billed a year they would never use after five years as a customer.
“They refused to cancel our service upon request and billed us for a year that we will never use after being a customer for 5 years. They will not let”
Used to find Wix easy and intuitive but now spends hours fixing things that fall apart after a change.
“It used to be so easy to put up a good site, very intuitive and drag and drop. Now if I go on to make a change your hours later”
Proton email is blocked at the college where they work, so student applications never get a response.
“It is blocked at the college I work for as well. Any email from Proton goes into a black hole. Makes it really fun for students who apply and never get a response.”
Their Proton custom domain was blocked when emailing a US state agency until the contact asked admins to unblock.
“I use Proton for my business, with a custom domain obviously, and recently tried to communicate with a US state agency. By default I was blocked, but I managed to”
Calls starting a website with GoDaddy the worst decision of their life.
“Starting a website with GoDaddy was the WORST decision of my life.”
Says you will never speak to a human at Wix and will face exorbitant cancellation charges.
“You will never speak to a human, and they will charge you exorbitant amounts for cancelation charges”
Custom domain hosted on Proton landed in spam or was blocked; after switching to iCloud there were no issues.
“my custom domain was spam by default when emailing certain domains and straight blocked sending to my work email when hosted by proton, the second I switched my custom domain”
During GoDaddy's certificate mass revocation, certificates had 3 hours or even negative warning, and GoDaddy's delegation settings were a joke.
“One certificate had 3 hours warning, 3 certificates had negative 5 hours warning.”
Going through last year they found they appear to have been double billed, which they link to shifting billing dates.
“appears they did double bill. This whole constant shifting the date is just a scam to double bill you through the confusion.”
A retailer silently cancelled a limited edition order because its terms disallowed Proton Mail addresses.
“I had the company Culture Kings take an order once using my proton email, no issues. Then weeks later I bought more limited edition shirts. Culture Kings silently canceled my”
GoDaddy-backed certificates were mass revoked with only 3 hours notice at 2am on some and no notice on others, forcing rushed renewals.
“Personally we received 3 hours notice at 2am in the morning on some certificates, and no notice on others.”
Left SiteGround because the plan renewed at several times the introductory price after the first year, and moved to Hetzner where the renewal matched the signup price.
“Renewal price! Same as most people here. SiteGround was $2.99/mo for the first 12 months and renewed at $17.99. I moved to Hetzner as renewal there is what i signed up for originally.”
Squarespace stopped their domain after a business structure change, halting emails and billing during peak season with one useless reply a day.
“They took it upon themselves to stop my domain as our company changed business structures a couple of years ago and no longer run under the same business number”
GoDaddy revocation emails arrived at 20:30 CET and 80 certificates had to be reissued overnight.
“We got the revoce mails at 20:30h CET.”
With A2/Hosting.com for over 12 years, says support feels less personal now but is more effective and faster for many issues, and that things have been stable lately.
“Support feels less personal now, but more effective and faster for many issues.”
Started building a site on Bluehost, went another way, and found cancelling hard: no online option, and customer service kept questioning the reason for more than 15 minutes.
“I ended up going with another method and attempting to cancel is pretty difficult. There is no way to easily do it online....they make you go to customer service where they keep asking your questions about why.”
Six years with A2, now Hosting.com, with no issues from the change apart from pricing, and great support.
“I have been with A2 for 6 years, and have had no issues with the change (except for pricing, which was always going to happen!) Support has been great.”
Finds Wix infuriating to contact, with only an AI chat bot for help.
“Absolutely infuriating to get in contact with. Stupid Ai bot chat help”
GoDaddy gave a generic ChatGPT-style answer that would have cost the company its data during an outgoing migration.
“Godday litterly gave me a chatGPT copy pasted generic response”
Runs RAM-heavy quiet services on a 12GB Contabo VPS, noting shared CPU on the cheap RAM-heavy plans is real.
“sits on a 12GB Contabo VPS that costs about the same. Shared CPU on the cheap RAM-heavy plans is real, so I keep the bursty jobs off it.”
Left Liquid Web over poor service and saved $100/month with a DigitalOcean droplet and RunCloud.
“left liquid web for similar shit service. I got a digital ocean droplet, set up a runcloud sever on it and voila- saved $100 per month on hosting.”
Moved to A2 Hosting for better performance than GoDaddy; after the Hosting.com acquisition the legacy plan rises from $11.99 to $16.99/month.
“This was at a monthly rate of $11.99 (with a 3 year term). They now want to charge me $16.99 per month for a three year term.”
Pantheon communicated far better on its status page than WP Engine during the PHP incident.
“I think Pantheon did a far better job at communicating via their status update page today than WPE did.”
Sites on their IONOS account went down during the PHP incident while SiteGround and Krystal were fine.
“All of my sites on my IONOS account are dead. All the ones I have on Siteground and Krystal are perfectly fine.”